Service support
After-Sales Service
1. The equipment comes with a one-year free warranty. Lifetime technical support is provided.
2. Damage caused by human factors, natural disasters, non-quality factors of the equipment, and force majeure are not covered by the warranty.
3. Upon arrival at the buyer's location, the seller is responsible for installation, debugging, and training 1-2 operators for the buyer. The buyer shall inspect the equipment in accordance with the contract, and upon passing the inspection, both parties shall sign an acceptance report. Customers may send personnel to our company for systematic training on the principles of laser technology, followed by on-site training after installation and debugging. Alternatively, based on the customer's needs, our engineers can provide training at the buyer's location.
2. Damage caused by human factors, natural disasters, non-quality factors of the equipment, and force majeure are not covered by the warranty.
3. Upon arrival at the buyer's location, the seller is responsible for installation, debugging, and training 1-2 operators for the buyer. The buyer shall inspect the equipment in accordance with the contract, and upon passing the inspection, both parties shall sign an acceptance report. Customers may send personnel to our company for systematic training on the principles of laser technology, followed by on-site training after installation and debugging. Alternatively, based on the customer's needs, our engineers can provide training at the buyer's location.
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A. Hardware training services
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Hardware
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Laser equipment system
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Operation system program
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Maintenance of optical components
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Common faults handling
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B. Software Training Service
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Basic computer knowledge
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Common drawing software such as CORELDRAW
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Introduction to techniques and methods in cutting software editing
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Powerful cutting software
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Scanner usage
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aFree Warranty Period
- The whole machine comes with a one-year free warranty. Technical support is provided at any time.
- The company's after-sales service personnel will arrive at the customer's site within 48 hours from the time the notification is received.
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bLifetime Maintenance Service
- In addition to enjoying a one-year free warranty period for the machine, users also enjoy lifetime software upgrade services for the machine.
- During the one-year warranty period, on-site regular equipment inspections are provided.
- During the lifetime maintenance period, the cost will be charged for the components that are damaged and replaced on the equipment.
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cDelivery Methods
- Provide door-to-door delivery with exclusive vehicles or logistics transportation, with wooden box protective safe packaging. And have engineers on-site training until normal production is achieved, followed by equipment acceptance.
- Provide on-site pick-up, training and learning at the factory, and logistics delivery after passing the acceptance.
